First aid

You have a question? We have an answer. Just take a look at our list of frequently asked questions. Maybe we can already help you.

Go to the FAQ

Our customer service. There for you.

This is how you can reach us:

Monday to Friday from 9:00 - 17:00 o'clock under the phone number: +49 911 252663 - 90
Email service at: 
NIVONA customer service and support has one main goal: your long lasting joy and satisfaction with your NIVONA. Do you have questions about your device? Do you need help with operation? Or do you have a technical problem? Here you will find answers. As owner of a NIVONA, you can contact our central service department with any questions you may have - free of charge in case of warranty claims. 

In co-operation with competent and reliable partners NIVONA supplies appliances in several countries today: 

Germany, Austria, Netherlands, France, Luxembourg, Belgium, Iceland, Denmark, South Korea, Dubai, Sweden, Estonia, Finland, Latvia, Lithuania, Russia, Poland, Morocco, UAE, Taiwan, Ukraine, Czech Republic, Romania, Slovakia, Hungary, Israel, Cyprus, China, Vietnam, Thailand, Singapore.

For further information about NIVONA appliances, please contact our partner in your country or contact our head office in Germany ( We are pleased to help you. 

We are always interested in finding new partners in new countries. If you are interested in becoming NIVONA distributor in your country, then do not hesitate to contact us at

Your nearest NIVONA dealer

Curious? NIVONA is exclusively available at over 2500 specialist dealers throughout Germany. Also in your area. Find your NIVONA dealer in your city.

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Nivona store